Terms & Conditions

Prices for the products on this website include VAT at 19% and no other taxes will be added on at checkout.

You are only able to place and review your order in English language.

By accessing this website, and using the information therein, you hereby agree to be bound by the terms and conditions set out below. If you do not wish to be bound by the said terms and conditions you should not continue to access or use the site.

By purchasing any item from the website you are declaring that you are aware of how the products are to be used, thus we claim no responsibility if any product is misused due to negligence.

- We do not deliver to P.O. Box numbers.

- Delivery is done through Acs Courier or from our staff.

- Orders delivered may be subject to a delivery charge which will be calculated in the Checkout page.

- A purchase with the name << ROLLS.COM.CY >> will appear in your bank statement if you choose to pay with JCC.

Before you complete an order and press "Send Order" you can modify or delete any products from the Shopping Cart section and also change your personal ifnormation and address.

Payment methods accepted are JCC Gateway Online Payment or Bank Transfer.

For cancellation of orders, complains or any further questions please send an email to info@rolls.com.cy or call 22 315 295.

All orders are confirmed by an email that you will receive after each order.

· Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.

· The user will indemnify SDA ROLLS TECHNOLOGY MARKET LTD against all claims, liabilities, damages, costs and expenses, including legal fees which may or may not arise out of the use of information of any kind contained within this website.

This Agreement shall be governed by the laws of the Republic of Cyprus without regard to its conflict of laws rules. You expressly agree that exclusive jurisdiction for any claim or dispute with SDA ROLLS TECHNOLOGY MARKET LTD or its Associates or relating in any way to your use of www.rolls.com.cy resides in the courts of Cyprus, and you further consent and agree to personal jurisdiction by the republic and courts sitting in the republic of Cyprus in connection with any such dispute.

· Whilst all reasonable endeavors have been made to check the accuracy of the information contained within this site, SDA ROLLS TECHNOLOGY MARKET LTD does not warrant the accuracy of the information contained herein. Further, SDA ROLLS TECHNOLOGY MARKET LTD or any other associated company or companies will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained within this website or any other site which the user may access through this website. Further, SDA ROLLS TECHNOLOGY MARKET LTD or any associated company or companies will not be liable for any direct, indirect or consequential loss arising due to the users access to any other providers, operators, organizations or persons referred to directly or indirectly within this website.

ORDER HISTORY
Please note that all orders made are kept in our database for future reference. You can view your order history in your account while logged in.

· All items are guaranteed according to European Warranty.

Implementation of the European Directive 1999/44/EC:
All appliances purchases from our company are supplied with two years manufacturer’s warranty which provides peace of mind against manufacturing and material faults, which they will rectify free of charge subject to their terms and conditions.

Consumer guarantees

https://europa.eu/youreurope/business/dealing-with-customers/consumer-contracts-guarantees/consumer-guarantees/index_en.htm?fbclid=IwAR3_HjKT590pDFo6hT4FpoE_nzsx0CxM8hJgxl2e8ydbDQEQYbvSNz6sOvQ

FAQs - Guarantees and returns

https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm?fbclid=IwAR3_HjKT590pDFo6hT4FpoE_nzsx0CxM8hJgxl2e8ydbDQEQYbvSNz6sOvQ

Can I return an item I've bought online if I don't like it?

YES. Once an item purchased online is delivered, you have 14 days to decide whether or not to keep it. However, this right of withdrawal does not apply, among others, to purchases of:

perishable goods
sealed goods that cannot be returned once unsealed
plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates

If you purchase digital content - such as music or a video online - you cannot withdraw once downloading or streaming has started, if you previously agreed that you would lose your right of withdrawal by starting the performance.

Contacts

https://europa.eu/youreurope/business/contact/index_en.htm?fbclid=IwAR3_HjKT590pDFo6hT4FpoE_nzsx0CxM8hJgxl2e8ydbDQEQYbvSNz6sOvQ

Competition and Consumer Protection Service Ministry of Energy, Commerce, Industry and Tourism

Information for Consumers

Competition and Consumer Protection Service Ministry of Energy, Commerce, Industry and Tourism

Model withdrawal form

http://www.mcit.gov.cy/mcit/cyco/cyconsumer.nsf/All/097CF1747775E33EC2257FD4003F393C/$file/Model%20withdrawal%20form.pdf

Contact

Address:
6 Andrea Araouzou Street, Lefkosia (Nicosia), Cyprus

Postal Address:
Consumer Protection Service
Ministry of Energy, Commerce and Industry
1421 Lefkosia (Nicosia), Cyprus

Consumer Helpline: 1429
fax +357 22 200975
e-mail: ccps@mcit.gov.cy

/ConsumerGovCy
@ConsumerGovCy

Working Hours: 8:00-15:00, Monday to Friday

http://www.mcit.gov.cy/mcit/cyco/cyconsumer.nsf/All/097CF1747775E33EC2257FD4003F393C/$file/Model%20withdrawal%20form.pdf

Distance/Off-premises purchases
Right to return the purchases

you have the right to return online / distance purchases within 14 days for a full refund. You can do so for any reason – even if you simply changed your mind.

The 14-day "cooling off" period does not apply, among others, to:

plane and train tickets, as well as concert tickets, hotel bookings, car rental reservations and catering services for specific dates
goods and drinks delivered to you by regular delivery – for example delivery by a milkman.
goods made to order or clearly personalised – such as a tailor-made suit
sealed data carriers, such as DVDs, which you have unsealed upon receipt.
online digital content, if you have started downloading or streaming it
goods bought from a private individual rather than a company
urgent repairs and maintenance contracts – if you call a plumber to repair a leaking shower, you can't cancel the work once you have agreed on the price of the service.

How to cancel a purchase
The "cooling off" period expires 14 days after the day you received your goods. If this period expires on a non-working day, your deadline is extended till the next working day.

You must unequivocally inform the trader of your decision to cancel the purchase. It is not enough to just send the goods back. The trader must provide you with a model withdrawal form , which you can use to inform him/her of your decision but you don't have to use it.

You must send the unused goods back within 14 days of informing the trader.

You can combine the obligation to inform the trader and to send back the goods, for example, by adding a written statement with the goods that you are returning by post, or by sending a fax or e-mail.

The trader must give you a refund within 14 days from receipt of your cancellation, but can delay refunding you if they have not received the goods or evidence that you have returned.

This refund must include any shipping charges you paid when you made your purchase. However, the trader may charge you additional delivery costs if you specifically requested non-standard (express) delivery.

The trader should inform you that you have to pay the costs of returning the goods. If they fail do so, they will have to bear the cost. You do not have to pay any other charges that you were not informed about.

For bulky goods (such as large household equipment), the trader must give you at least an estimation of the cost of returning them.

Bulky goods bought from a door-to-door salesperson and delivered to you immediately must always, however, be collected by the trader at their own expense..

Distance/Off-premises purchases
Right to return the purchases

http://www.mcit.gov.cy/mcit/cyco/cyconsumer.nsf/All/1550DC729FE9AF32C2257FE20028596C?OpenDocument#:~:text=The%20trader%20must%20give%20you,evidence%20that%20you%20have%20returned.&text=The%20trader%20should%20inform%20you,have%20to%20bear%20the%20cost.